Privacy Policy


1. Our Commitment
1.1. THEFLYGEEK is an eCommerce platform owned by FLIGHT GEAR Co(UEN:T20LL0899E). THEFLYGEEK, are committed to protecting your personal information in accordance with the Personal Data Protection Act 2012 (“PDPA 2012”). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy explains how we use, disclose, and protect the personal data, you consent to our collection, use, disclosure (including transfer) and processing of your personal data in accordance with this Privacy Policy.

1.2. By visiting our platform (“the Site”), using or accessing our services, registering for an account with us, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR SITE. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on our Site. We reserve the right to amend this Privacy Policy at any time.

2. Types of Information Collected
2.1. We collect information when you:
2.1.1. Use our services;
2.1.2. Browse our website;
2.1.3. Engage with us through social media;
2.1.4. Access our website through a mobile device;
2.1.5. Interact with us, such as via telephone calls (which may be recorded), letters, face-to-face meetings, social media platforms and emails;
2.1.6. Provide us with feedback or complaints;
2.1.7. Register for a contest; or
2.1.8. Submit your personal data to us for any reason.

2.2. The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.

2.3. The types of personal information that we collect are those which you provide to us, such as your name, contact details, date of birth, gender, credit card details, e-mail address, information sent by or associated with the device(s) used to access the Site or services, any other information about you when you sign up to use the Site or services, and when you use the Site or services, as well as information related to how you use the Site or services and aggregate data on content you engage with.

2.4. If you do not want us to collect the aforementioned information/personal data, you may opt out at any time. Note, however, that opting out or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Site and services.

3. Purposes for Collection, Use and Disclosure
3.1. Personal information which you provide to us may be used, disclosed, and/or processed by us, and our related or affiliated co-operatives and organisations for the purposes of facilitating your transactions with us, and to keep you informed of updates, changes, and developments relating to us, the scope of which may include but is not limited to: Administering and maintaining your account with us; Processing and fulfilling your order for products and services purchased from us; Verifying and processing payment and/or credit control when you purchase products and services from us; Engaging third party service providers to perform certain aspects of services provided by us; Customer profiling, market analysis, and research to improve our product and service offerings to you; Communicating with you on matters relating to your account with us; Notifying you about important changes to this Privacy Policy, and to our policies or services which may affect you; Responding to queries or feedback from you; Enforcing our legal rights and remedies; and For such other purposes as permitted by applicable law or with your consent.

3.2. As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.

4. How We Use the Information
4.1. We may collect, use, disclose and/or process your personal data for one or more of the following purposes: To consider and/or process your application/transaction with us or your transactions or communications with third parties; To manage, operate, provide and/or administer your use of and/or access to our services and the Site (including, without limitation, remembering your preference), as well as your relationship and your account with us; To respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions; To protect personal safety and the rights, property or safety of others; For identification and/or verification; To maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our services; To deal with or facilitates customer service, carry out your instructions, deal with or respond to any enquiry given by (or purported to be given by) you or on your behalf; To contact you or communicate with you via voice call, text message and/or email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our services, such as but not limited to communicating administrative information to you relating to our services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages; To conduct marketing research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our services, to improve our services or products and/or to enhance your customer experience; To allow for audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with our services; To respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on us or on its related corporations or affiliates; To produce statistics and research for internal and statutory reporting and/or record-keeping requirements; To carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us; To prevent or investigate any actual or suspected violations of our Terms of Service, fraud, unlawful activity, omission or misconduct, whether relating to your use of our services or any other matter arising from your relationship with us; To store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction; or; Any other purposes which we notify you of at the time of obtaining your consent.

5. How We Protect your Information
5.1. We are committed to maintaining the security of personal information. We have put in place appropriate security procedures and technical and organisational measures to safeguard your personal information such as the use and configuring of security plugins to minimize the risk of brute force attacks on the Site.

6. Who do We Disclose your Data to
6.1. Any affiliate, subsidiary or partner of THEFLYGEEK.

6.2. Our technology, marketing and logistics service providers.

6.3. Credit card and payment processing companies.

7. Information Collected by Third Parties
7.1. The Site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your device, to help the Site analyse how you use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

8. How can you Withdraw Consent, Request Access to or Correct Information you have Provided to us
8.1. Withdrawing Consent
8.1.1. You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control by sending an email to , and we will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable law. However, your withdrawal of consent may mean that we will not be able to continue providing the services to you and we may need to terminate your existing relationship and/or the contract you have with us.

8.2. Requesting Access to or Correction of Personal Data
8.2.1. If you have an account with us, you may personally access and/or correct your personal data currently in our possession or control through the Account Settings page on the Site. If you do not have an account with us, you may request to access and/or correct your personal data currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request so as to be able to deal with your request. Hence, please submit your written request by sending an email to

8.3. We may charge you a reasonable fee for the handling and processing of your requests to access your personal data. If we so choose to charge, we will provide you with a written estimate of the fee we will be charging. Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.

8.4. We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in Privacy Laws, where they require and/or entitle an organisation to refuse to correct personal data in stated circumstances.

9. Questions, Concerns Or Complaints? Contact Us
9.1. If you have any questions or concerns about our privacy practices, we welcome you to contact us by e-mail at

10. Updates to this Privacy Policy
10.1. We reserve the right to revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of your personal information. In the event of any changes to this Privacy Policy, we will post those changes here. You are encouraged to visit this Privacy Policy regularly.

Last Updated on 24 Jul 2020

Scroll to Top